SHIPPING & RETURNS:
You may return goods (excluding clearance or sale items) for any reason within 10 days of receipt of your product shipment and receive a refund of the purchase price excluding shipping. Items must be returned in original packaging with all tags attached and manuals included. The returned product must be unused and in new condition. Products that are returned and received in used condition or not in resell condition, will be shipped back to the customer at customer’s expense.
In order for a return item to be accepted, you must receive a written return authorization number prior to returning the item. Email us to obtain a written RA# via email.
The item must be returned with a proof of purchase, the RA# and an explanation for the return.
Sprout Surf Sup will not pay for return shipping. The shipping for returns is covered by the person returning the product. We highly suggest that you get a tracking # and insurance when shipping a return.
Sprout Surf SUP is not responsible for packages which are lost, damaged, or stolen in transit.
To request an RA# email us at: firstname.lastname@example.org
Return Items can be shipped to:
Sprout Surf SUP
501 May Street
Hood River, Oregon 97031
We do everything in our power to assure the safe and prompt delivery of Sprout products, however sometimes products are damaged during shipping.
If you receive a product with shipping damage follow the instructions below in order to receive credit for damage. For questions regarding damaged shipments, please contact Sprout at 541-399-2364.
Check and inspect all boards and products upon delivery for damages to the outer/inner packaging and check the board prior to signing the Freight Bill of Lading. Failure to do this will result in denial of any claim without compensation for shipping damages
If damage to shipment is found, please document by writing on the Bill Of Lading provided by the shipping company at time of receipt, or instruct the delivery driver to report it damaged. Document any damages in detail.
Note any crease, bend or tear visible on the packaging.
DO NOT refuse any portion of the shipment at any time. If a board has any damage whatsoever, please accept the shipment after noting the damages and contact Sprout @ 541-399-2364 If the driver refuses to wait while you inspect shipment mark “damaged driver would not wait to inspect”.
Sprout will issue you a Return Authorization Number and will coordinate the pickup of the damaged item.
Returns are not allowed without an issued Return Authorization number.
All damages need to have a photo of the damage and serial number from the bottom of the board.